Client Support

At Matrix Connect our customers are the most important part of our business and we work tirelessly to give them the best levels of support. We know how frustrating it is to speak to many different people, having to relay the same story to each one and never seem to move forward.

We understand that you judge your experience with a company by every interaction. 

  • How easy is our customer online portal to use and does it give you all the information you need?
  • How good are our tech support guys in getting you up and running again?
  • Are our staff as knowledgeable as you need them to?

We like to do things differently!

  • Every customer has their own dedicated account manager who will be their first point of contact.
  • They will fully manage your account during your contract period and build a relationship with you and your business.
  • If there is an issue, they have the knowledge and background to be able to solve issues quickly and painlessly.
  • Once you join us as a customer we do everything we can to delight you with our service and overdeliver on every aspect of our service.
  • We don’t have an overseas call centre, you’ll come straight through to us at our offices in Kent and speak to your account manager, the person you know and trust.
  • We take great pride in delivering first-class customer service at all times.
  • Our customers tell us that we do customer service very well, that’s why 98% stay with us for the long term.

If you’d like to experience our amazing customer service, it’s easy.

Call now and talk to us about how we can cut your costs and keep you happy.

Call us for low-cost, hassle-free mobile communications!